Last updated: 25 August 2026
This Booking & Cancellation Policy explains the general process for confirming, changing, or cancelling travel, vehicle, and tour services arranged through Incredible North India. The terms included in your written quotation or booking confirmation will apply to your specific booking.
Booking confirmation
- Share complete travel dates, pickup and drop locations, itinerary, passenger count, luggage, and vehicle or hotel requirements.
- Review the quotation, inclusions, exclusions, vehicle category, payment schedule, and booking-specific cancellation terms.
- A booking is confirmed only after written confirmation from Incredible North India and receipt of the agreed advance payment or documents.
Advance and balance payment
The required advance, balance amount, due dates, and payment method will be stated in the quotation or confirmation message. A booking may remain unconfirmed if the required advance is not received within the stated time. Customers should retain receipts and use only payment details officially shared by us.
Customer-requested changes
Requests to change dates, route, vehicle, hotel, passenger count, pickup point, or itinerary are subject to availability and may change the price. Any additional supplier, permit, toll, parking, hotel, or operational cost will be communicated before the revised service is confirmed.
Cancellation by the customer
Please send cancellation requests through the same verified phone, WhatsApp, or email channel used for booking. The applicable cancellation charge or refundable amount depends on the notice period, travel dates, vehicle or hotel commitments, supplier terms, and the booking-specific conditions accepted before confirmation.
Amounts already paid to hotels, transport suppliers, permit authorities, activity providers, or other third parties may be non-refundable where their terms make those charges non-refundable. We will explain the applicable deduction when processing an eligible refund.
No-show and late arrival
If the customer does not arrive at the agreed pickup point or does not provide timely notice, the booking may be treated as a no-show and charges may apply. Drivers and suppliers will make reasonable efforts to coordinate, but waiting time, parking, route restrictions, and further commitments may limit how long a service can be held.
Cancellation or change by us
If a confirmed service cannot be provided because of vehicle breakdown, supplier failure, government restriction, route closure, severe weather, or another circumstance beyond reasonable control, we may offer a reasonably comparable alternative, revised date, itinerary adjustment, credit, or eligible refund depending on the part of the service affected and recoverable supplier costs.
Weather, road closures, and force majeure
Mountain travel and pilgrimage routes can be affected by weather, landslides, road closures, local restrictions, natural events, strikes, or government directions. Additional accommodation, meals, detours, transport, or waiting charges caused by such events are not automatically included unless stated in the quotation.
Vehicle or hotel substitution
If the specifically planned vehicle or hotel becomes unavailable, we may propose a reasonably comparable alternative. The customer will be informed when a material change is known. Exact facilities and appearance can vary between individual vehicles, rooms, and suppliers.
Refund processing
When a refund is due, it will be calculated after applicable cancellation charges and non-refundable supplier costs. Processing time may depend on the original payment method, bank, and supplier settlement. The refund details will be communicated through the verified booking channel.
Reporting an issue
Please report an operational problem as soon as possible during the trip so that we have a reasonable opportunity to assist. Supporting booking details, receipts, photographs, or messages may be requested when relevant.
Contact
For booking changes or cancellation questions, email incrediblenorthind@gmail.com or call/WhatsApp +91 7011911252. Please include the booking name, travel date, and destination.